{"id":42754,"date":"2021-08-09T12:54:58","date_gmt":"2021-08-09T03:54:58","guid":{"rendered":"https:\/\/jirak.net\/wp\/amazon-transcribe-call-analytics-%ea%b3%a0%ea%b0%9d-%eb%8c%80%ed%99%94%ec%97%90%ec%84%9c-%ec%9d%b8%ec%82%ac%ec%9d%b4%ed%8a%b8-%ec%b6%94%ec%b6%9c-%ea%b8%b0%eb%8a%a5-%ec%b6%9c%ec%8b%9c\/"},"modified":"2021-08-09T13:34:29","modified_gmt":"2021-08-09T04:34:29","slug":"amazon-transcribe-call-analytics-%ea%b3%a0%ea%b0%9d-%eb%8c%80%ed%99%94%ec%97%90%ec%84%9c-%ec%9d%b8%ec%82%ac%ec%9d%b4%ed%8a%b8-%ec%b6%94%ec%b6%9c-%ea%b8%b0%eb%8a%a5-%ec%b6%9c%ec%8b%9c","status":"publish","type":"post","link":"https:\/\/jirak.net\/wp\/amazon-transcribe-call-analytics-%ea%b3%a0%ea%b0%9d-%eb%8c%80%ed%99%94%ec%97%90%ec%84%9c-%ec%9d%b8%ec%82%ac%ec%9d%b4%ed%8a%b8-%ec%b6%94%ec%b6%9c-%ea%b8%b0%eb%8a%a5-%ec%b6%9c%ec%8b%9c\/","title":{"rendered":"Amazon Transcribe Call Analytics, \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8 \ucd94\ucd9c \uae30\ub2a5 \ucd9c\uc2dc"},"content":{"rendered":"<p>Amazon Transcribe Call Analytics, \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8 \ucd94\ucd9c \uae30\ub2a5 \ucd9c\uc2dc<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/jirak.net\/wp\/wp-content\/uploads\/2021\/08\/Capture-de\u0301cran-2021-07-23-a\u0300-09.54.41.png\" width=\"1015\" height=\"577\"><\/p>\n<p>2017\ub144\uc5d0 AWS\uc5d0\uc11c\ub294 \uac1c\ubc1c\uc790\uac00 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \uc74c\uc131 \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658 \uae30\ub2a5\uc744 \uc27d\uac8c \ucd94\uac00\ud560 \uc218 \uc788\ub294 \uc790\ub3d9 \uc74c\uc131 \uc778\uc2dd(ASR) \uc11c\ube44\uc2a4\uc778 <a title=\"\" href=\"https:\/\/aws.amazon.com\/transcribe\/\">Amazon Transcribe<\/a>\ub97c \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uc624\ub298\ubd80\ub85c, \ub2e8\uc77c API \ud638\ucd9c\ub85c \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc27d\uac8c \ucd94\ucd9c\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc778 <a title=\"Amazon Transcribe Call Analytics\" href=\"https:\/\/aws.amazon.com\/transcribe\/call-analytics\/\">Amazon Transcribe Call Analytics<\/a>\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\ub2e4\ub294 \uc18c\uc2dd\uc744 \ubc1c\ud45c\ud558\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc069\ub2c8\ub2e4.<\/p>\n<p>\uc7a0\uc7ac \uace0\uac1d \ub610\ub294 \uae30\uc874 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc758\ub17c\uc740 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uae30\ub300\uc5d0 \ub300\ud574 \ubc30\uc6b8 \uc218 \uc788\ub294 \uae30\ud68c\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \uace0\uac1d\uc774 \uc804\ud654\ub97c \uac70\ub294 \uc8fc\ub41c \uc774\uc720\ub97c \ud30c\uc545\ud558\uace0 \uc774\ub7ec\ud55c \ud1b5\ud654 \uc911 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc601\uc5c5 \uc0ac\uc6d0\uc740 \uace0\uac1d\uc758 \uad00\uc2ec\uacfc \ud2b9\uc815 \ud310\ub9e4 \uc124\ub4dd\uc5d0 \ub300\ud55c \ubc18\uc751\uc744 \uce21\uc815\ud558\ub824\uace0 \ub178\ub825\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub530\ub77c\uc11c \ub9ce\uc740 \uace0\uac1d\uacfc \ud30c\ud2b8\ub108\ub294 \uace0\uac1d \uc13c\ud130 \uacf5\uae09\uc790\uc640 \uc0c1\uad00\uc5c6\uc774 \ub2e4\uc591\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \ud1b5\ud654 \ubd84\uc11d \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uc774\ub7f4 \ub54c\ub294 \uc6f9 \uae30\ubc18 \uc624\ub514\uc624 \ubc0f \ud654\uc0c1 \ud1b5\ud654\ucc98\ub7fc \uc77c\ubc18 \uc804\ud654 \uc678\uc758 \ub0b4\uc6a9\uc744 \ubd84\uc11d\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uadf8\ub3d9\uc548\uc740 AI \uc11c\ube44\uc2a4\uc640 \uc804\uc6a9 \uae30\uacc4 \ud559\uc2b5 \ubaa8\ub378\uc744 \ud568\uaed8 \uc5f0\uacb0\ud558\uc5ec \uc774\ub7ec\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud588\uc73c\uba70, \uc774\uc81c \ubcf4\ub2e4 \uac04\ub2e8\ud55c \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud574\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Amazon\uc740 \ub178\ub825\ud588\uace0, Transcribe\uc758 \uc0c8\ub85c\uc6b4 \ucd94\uac00 \uae30\ub2a5\uc774\uc790 <a href=\"https:\/\/aws.amazon.com\/machine-learning\/contact-center-intelligence\/\">AWS Contact Center Intelligence<\/a>\uc5d0 \ud575\uc2ec \uac1c\uc120\uc774 \ub420 <a title=\"Amazon Transcribe Call Analytics\" href=\"https:\/\/aws.amazon.com\/transcribe\/call-analytics\/\">Amazon Transcribe Call Analytics<\/a>\ub97c \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \uc0ac\uc6a9\ud574 \ubcf4\uace0 \uc2f6\ub2e4\uba74 <a href=\"https:\/\/console.aws.amazon.com\/transcribe\/#jobsAnalytics\">AWS \ucf58\uc194<\/a>\ub85c \uc774\ub3d9\ud558\uc138\uc694. \ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74 \uc774 \ubb38\uc11c\uc758 \ub0b4\uc6a9\uc744 \uacc4\uc18d \uc77d\uc5b4\ubcf4\uc138\uc694.<\/p>\n<p><span style=\"text-decoration: underline\"><strong>Amazon Transcribe Call Analytics \uc18c\uac1c<\/strong><\/span><br \/> <a title=\"Amazon Transcribe\" href=\"https:\/\/aws.amazon.com\/transcribe\/\">Transcribe\uc5d0\uc11c<\/a> \uad6c\ud604\ub41c ASR\uc744 \uae30\ubc18\uc73c\ub85c, <span title=\"Transcribe Call Analytics\">Transcribe Call Analytics<\/span>\ub294 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uae30\ub2a5\uc744 \ucd94\uac00\ud569\ub2c8\ub2e4. \uace0\uac1d \ud1b5\ud654\uc5d0 \ub300\ud574 \ud2b9\ubcc4\ud788 \ud6c8\ub828\ub418\uc5c8\uc73c\uba70, \ub9e4\uc6b0 \uc815\ud655\ud55c \ud1b5\ud654 \ub0b4\uc6a9 \uc804\uc0ac\uc640 \uc2e4\ud589 \uac00\ub2a5\ud55c \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \ucd5c\uc801\ud654\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac04\ub2e8\ud55c API \ud638\ucd9c\uc744 \ud1b5\ud574 \uac1c\ubc1c\uc790\ub294 AI \ud30c\uc774\ud504\ub77c\uc778\uc744 \uad6c\ucd95\uc774\ub098 \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uae30\uacc4 \ud559\uc2b5 \ubaa8\ub378\uc744 \uad50\uc721\ud558\uc9c0 \uc54a\uace0\ub3c4 \ubaa8\ub4e0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \uc27d\uac8c \ud1b5\ud654 \ubd84\uc11d\uc744 \ucd94\uac00\ud558\uace0 \ub300\ud654\uc5d0\uc11c \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \ucd94\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span title=\"Transcribe Call Analytics\">Transcribe Call Analytics<\/span>\uc758 \uc8fc\uc694 \uae30\ub2a5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>21\uac1c \uc5b8\uc5b4\ub97c \uc9c0\uc6d0\ud558\ub294 \ud0c0\uc784\uc2a4\ud0ec\ud504\uac00 \ucc0d\ud78c \ud134\ubc14\uc774\ud134 \ud1b5\ud654 \ub179\uc74c.<\/li>\n<li>\ubb38\uc81c \uac10\uc9c0: \uace0\uac1d\uc774 \uc804\ud654\ud558\ub294 \uc774\uc720\ub97c \ub098\ud0c0\ub0b4\ub294 \ub300\ud654 \ud134\uc5d0\uc11c \uac00\uc7a5 \uc9e7\uc740 \uc5f0\uc18d \ub2e8\uc5b4 \uc9d1\ud569\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4. \uad6c\uc131 \ub610\ub294 \uad50\uc721 \uc5c6\uc774 \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\ub2e4\uc74c\uc758 \ub300\ud654 \ud2b9\uc131\uc5d0 \uae30\ubc18\ud574 \ud1b5\ud654\ub97c \ubd84\ub958\ud569\ub2c8\ub2e4.\n<ul>\n<li>\ud2b9\uc815 \ub2e8\uc5b4\uc640 \uad6c\ubb38 \uc77c\uce58\uc2dc\ud0a4\uae30,<\/li>\n<li>\ube44\ub300\ud654 \uc2dc\uac04 \uac10\uc9c0,<\/li>\n<li>\uc911\ub2e8 \uac10\uc9c0,<\/li>\n<li>\uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8\uc5d0 \ub300\ud55c \uac10\uc815 \ubd84\uc11d<\/li>\n<\/ul>\n<\/li>\n<li>\ud1b5\ud654 \ud2b9\uc131\uc5d0\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uac83\uc774 \uc788\uc2b5\ub2c8\ub2e4.\n<ul>\n<li>\uace0\uac1d\uc774\ub098 \uc0c1\ub2f4\uc6d0\uc774 \uc5bc\ub9c8\ub098 \ube60\ub974\uace0 \ud070 \uc18c\ub9ac\ub85c \ub9d0\ud558\uace0 \uc788\ub294\uc9c0,<\/li>\n<li>\ube44\ub300\ud654 \uc2dc\uac04 \uac10\uc9c0,<\/li>\n<li>\uc911\ub2e8 \uac10\uc9c0<\/li>\n<\/ul>\n<\/li>\n<li>\ud14d\uc2a4\ud2b8 \ub300\ubcf8 \ubc0f \ud574\ub2f9 \uc624\ub514\uc624 \ud30c\uc77c\uc5d0\uc11c \ubbfc\uac10\ud55c \ub370\uc774\ud130\ub97c \ud3b8\uc9d1\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc774 \uc0c1\ub2f4\uc6d0\uc758 \ub9d0\uc744 \ub04a\uace0 \ubd80\uc815\uc801\uc778 \uac10\uc815\uc744 \ub098\ud0c0\ub0b4\uba70 \u201c\uad00\ub9ac\uc790\uc640 \ub300\ud654\ud558\uace0 \uc2f6\uc2b5\ub2c8\ub2e4\u201d\ub77c\uace0 \ub9d0\ud558\ub294 \ud1b5\ud654\uc5d0 \ud50c\ub798\uadf8\ub97c \uc9c0\uc815\ud558\ub294 \uaddc\uce59\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ud654\ub294 \uc6d0\ud65c\ud788 \uc9c4\ud589\ub418\uc9c0 \uc54a\uae30 \ub9c8\ub828\uc774\uba70 \uc790\uc138\ud788 \ubd84\uc11d \ud560 \uac00\uce58\uac00 \uc788\uc2b5\ub2c8\ub2e4! \uc0c1\ub2f4\uc6d0\uc774 \ubbf8\ub9ac \uc815\uc758\ub41c \uc778\uc0ac\ub9d0\uc744 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\ub294 \ud1b5\ud654\ub97c \ucc3e\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4(\u201cACME \uc9c0\uc6d0\uc5d0 \uc624\uc2e0 \uac83\uc744 \ud658\uc601\ud569\ub2c8\ub2e4. \ubb34\uc5c7\uc744 \ub3c4\uc640\ub4dc\ub9b4\uae4c\uc694?\u201d). \ucc98\uc74c 15\ucd08 \uc774\ub0b4\uc5d0 \uc2a4\ud06c\ub9bd\ud2b8 \uaddc\uc815 \uc900\uc218\ub97c \uce21\uc815\ud558\uace0 \uac10\ub3c5\uc790\uac00 \uc5d0\uc774\uc804\ud2b8 \ucf54\uce6d \uae30\ud68c\ub97c \uc2dd\ubcc4\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610 \ub2e4\ub978 \uc778\uae30\uc788\ub294 \uc2dc\ub098\ub9ac\uc624\ub294, \uc0ac\uc6a9\uc790\uac00 \uc54c\uc544\uc57c \ud560 \uc0c8\ub85c\uc6b4 \ud2b8\ub80c\ub4dc\ub97c \uc120\ud0dd\ud558\uae30 \uc704\ud574 \ud2b9\uc815 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4(\u201cACME Turbo 2000 \uc9c4\uacf5 \uccad\uc18c\uae30\uac00 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4\u201d)\uc5d0 \ub300\ud574 \uc5b8\uae09\ud558\ub294 \uaddc\uce59\uc744 \ub9cc\ub4dc\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, <a title=\"\" href=\"https:\/\/aws.amazon.com\/translate\/\">Amazon Translate<\/a>\uc640 \uac19\uc740 \ub2e4\ub978 AI \uc11c\ube44\uc2a4 \ub610\ub294 <a title=\"\" href=\"https:\/\/aws.amazon.com\/sagemaker\/\">Amazon SageMaker<\/a>\ub85c \ube4c\ub4dc\ub41c \uc0ac\uc6a9\uc790 \uc9c0\uc815 NLP \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud14d\uc2a4\ud2b8 \ub300\ubcf8\uc744 \ucd94\uac00\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud55c \ub370\ubaa8\ub97c \ubcf4\uc5ec\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span style=\"text-decoration: underline\"><strong>Amazon Transcribe Call Analytics\ub85c \uc778\uc0ac\uc774\ud2b8 \ucd94\ucd9c<\/strong><\/span><br \/> \ud55c \uc5ec\uc131\uc774 \uc740\ud589\uc5d0 \uc804\ud654\ud558\uc5ec \uc2e0\uc6a9 \uce74\ub4dc \ubc0f \uc9c1\ubd88 \uce74\ub4dc\ub97c \ubd84\uc2e4\ud588\ub2e4\uace0 \uc2e0\uace0\ud558\ub294 \uc9c0\uc6d0 \ud1b5\ud654\uac00 \uc788\ub2e4\uace0 \uac00\uc815\ud569\uc2dc\ub2e4. \uc0ac\uc6b4\ub4dc \ud30c\uc77c\uc740 \uc2a4\ud14c\ub808\uc624 WAV \ud30c\uc77c(16\ube44\ud2b8, 8kHz) \uc785\ub2c8\ub2e4.<\/p>\n<p>\n <audio id=\"audio-52720-1\" class=\"wp-audio-shortcode\" style=\"width: 100%\" preload=\"none\" controls=\"controls\"><\/audio><\/p>\n<p><span title=\"Transcribe Call Analytics\">Transcribe Call Analytics<\/span>\uc5d0\uc11c\ub294 \uc5d0\uc774\uc804\ud2b8\uc640 \uace0\uac1d\uc774 \uac01\uc790\uc758 \ucc44\ub110\uc5d0\uc11c \ub179\uc74c\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc5b4\ub290 \ucabd\uc774 \uc5d0\uc774\uc804\ud2b8 \ucc44\ub110\uc778\uc9c0 \uc54c\ub824\uc57c \ud569\ub2c8\ub2e4. \uc2a4\ud14c\ub808\uc624 \ud30c\uc77c\uc5d0\uc11c \uc67c\ucabd \ucc44\ub110\uc774 \uc77c\ubc18\uc801\uc73c\ub85c \uccab \ubc88\uc9f8 \ucc44\ub110(\ucc44\ub110 #0)\uc774\uace0 \uc624\ub978\ucabd \ucc44\ub110\uc740 \ub450 \ubc88\uc9f8 \ucc44\ub110(\ucc44\ub110 #1)\uc785\ub2c8\ub2e4. \uc774 \ud1b5\ud654\uc758 \uacbd\uc6b0\ub3c4 \uadf8\ub807\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5b4\ub290 \ucabd\uc778\uc9c0 \ud655\uc2e4\ud558\uc9c0 \uc54a\ub2e4\uba74 \ub2e4\uc591\ud55c <a href=\"https:\/\/ffmpeg.org\/\"><code>ffmpeg<\/code><\/a> \uc624\ud508 \uc18c\uc2a4 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac01 \ucc44\ub110\uc744 \ubcc4\ub3c4\uc758 \uc624\ub514\uc624 \ud30c\uc77c\ub85c \uc27d\uac8c \ucd94\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><code>$ ffmpeg -i demo-call.wav -map_channel 0.0.0 channel0.wav -map_channel 0.0.1 channel1.wav<\/code><\/p>\n<p>\ub3d9\uc77c\ud55c \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \ube44\ub514\uc624 \ud30c\uc77c\uacfc \uac19\uc740 \ub2e4\ub978 \ud30c\uc77c \ud615\uc2dd\uc5d0\uc11c \uc624\ub514\uc624 \ucc44\ub110\uc744 \ucd94\ucd9c\ud558\uace0 \uc2a4\ud14c\ub808\uc624 \uc624\ub514\uc624 \ud30c\uc77c\uc5d0 \ub2e4\uc2dc \uacb0\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/trac.ffmpeg.org\/wiki\/AudioChannelManipulation\"><code>ffmpeg<\/code> \uc124\uba85\uc11c\uc5d0\uc11c<\/a> \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5d0\uc774\uc804\ud2b8\uac00 \ucc44\ub110 #1 \uc5d0 \uc788\ub2e4\uace0 \ud655\uc2e0\ud588\uc73c\ubbc0\ub85c <a href=\"https:\/\/aws.amazon.com\/cli\/\">AWS CLI<\/a>\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc624\ub514\uc624 \ud30c\uc77c\uc744 S3 \ubc84\ud0b7\uc5d0 \uc5c5\ub85c\ub4dc\ud569\ub2c8\ub2e4.<\/p>\n<p><code>$ aws s3 cp launch-call.wav s3:\/\/jsimon-transcribe-useast1\/demo-call.wav --region us-east-1<\/code><\/p>\n<p><span title=\"Transcribe Call Analytics\">Transcribe Call Analytics<\/span> <a href=\"https:\/\/console.aws.amazon.com\/transcribe\/#jobsAnalytics\">\ucf58\uc194<\/a>\uc744 \uc5f4\uba74 \ud1b5\ud654 \ubc94\uc8fc \ud15c\ud50c\ub9bf\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-09.54.41.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53569 size-full alignnone\" style=\"border: 1px solid black\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-09.54.41.png\" alt=\"\ud1b5\ud654 \ubc94\uc8fc\" width=\"1015\" height=\"577\" \/><\/a><\/p>\n<p>\uac10\ub3c5\uc790 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uc6a9 \ubc94\uc8fc\ub97c \ud558\ub098 \ub9cc\ub4e4\uae30\ub85c \uacb0\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\uac00 \uc801\uc808\ud55c \ud658\uc601\uc73c\ub85c \ud1b5\ud654\ub97c \uc2dc\uc791\ud558\ub294\uc9c0 \ud655\uc778\ud560 \uc6a9\ub3c4\ub85c, \uba87 \ubc88\uc758 \ud074\ub9ad\ub9cc\uc73c\ub85c <code>welcome-message<\/code>\ub77c\ub294 \uc0ac\uc6a9\uc790 \uc9c0\uc815 \ud1b5\ud654 \ubc94\uc8fc\ub97c \ub9cc\ub4ed\ub2c8\ub2e4. \ud544\uc694\ud558\uba74 \ud655\uc778\ud558\uae30 \uc704\ud574 \uc5ec\ub7ec \uad6c\ubb38\uc744 \ucd94\uac00 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9e7\uc740 \ubb38\uc7a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub2e8\uc21c \ucd94\uc784\uc0c8\uac00 \ud280\uc5b4 \ub098\uc62c \uac00\ub2a5\uc131\uc744 \ucd5c\uc18c\ud654\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4(\u2018\uc74c\uc74c\u2019, \u2018\uc5b4-\u2018 \ub4f1).<\/p>\n<p><a href=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-09.48.52.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-53568 aligncenter\" style=\"border: 1px solid black\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-09.48.52.png\" alt=\"\ud1b5\ud654 \ubc94\uc8fc\" width=\"719\" height=\"371\" \/><\/a><\/p>\n<p>\uadf8\ub7f0 \ub2e4\uc74c Transcribe\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc77c\ubc18 \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud1b5\ud654 \ubd84\uc11d \uc791\uc5c5\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc790\ub3d9 \uc5b8\uc5b4 \uac10\uc9c0\ub3c4 \ud65c\uc131\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-10.01.57.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-53570\" style=\"border: 1px solid black\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-10.01.57.png\" alt=\"\uc791\uc5c5 \uc0dd\uc131\" width=\"807\" height=\"651\" \/><\/a><\/p>\n<p>\uadf8\ub7f0 \ub2e4\uc74c S3\uc5d0\uc11c \uc624\ub514\uc624 \ud30c\uc77c\uc758 \uc704\uce58\ub97c \uc815\uc758\ud558\uc5ec \ucc44\ub110 #1\uc744 \uc5d0\uc774\uc804\ud2b8 \ucc44\ub110\ub85c \ud50c\ub798\uadf8\ub97c \uc9c0\uc815\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-10.05.36.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-53577 aligncenter\" style=\"border: 1px solid black\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-10.05.36.png\" alt=\"\uc791\uc5c5 \uc0dd\uc131\" width=\"807\" height=\"284\" \/><\/a><\/p>\n<p>\ub0b4 \uacc4\uc815\uc758 Transcribe\uc5d0\uc11c \ub9cc\ub4e0 \uae30\ubcf8 S3 \ubc84\ud0b7\uc5d0 \ub300\ubcf8\uc744 \uc800\uc7a5\ud558\uae30\ub85c \uacb0\uc815\ud588\uc2b5\ub2c8\ub2e4. \ud544\uc694\ud55c \uacbd\uc6b0 \uc790\uccb4 \ubc84\ud0b7\uc744 \uc0ac\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \ucda9\ubd84\ud55c \uad8c\ud55c\uc744 \uac00\uc9c4 <a title=\"\" href=\"https:\/\/aws.amazon.com\/iam\/\">AWS Identity and Access Management(IAM)<\/a> \uc5ed\ud560\uc744 \uc120\ud0dd\ud558\uace0 \uc791\uc5c5\uc744 \uc2dc\uc791\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc7a0\uc2dc \ud6c4 \uc791\uc5c5\uc774 \uc644\ub8cc\ub429\ub2c8\ub2e4. \ucf58\uc194\uc5d0\ub294 \ud14d\uc2a4\ud2b8 \ub300\ubcf8\uc758 \ubbf8\ub9ac \ubcf4\uae30\uc640 \uc804\uccb4 JSON \ub300\ubcf8\uc5d0 \ub300\ud55c \ub9c1\ud06c\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-10.44.05.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-53578 aligncenter\" style=\"border: 1px solid black\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-10.44.05.png\" alt=\"\ub300\ubcf8 \ubcf4\uae30\" width=\"991\" height=\"285\" \/><\/a><\/p>\n<p>\uc5d0\uc774\uc804\ud2b8\uac00 \ucc98\uc74c 15\ucd08 \ub3d9\uc548 \uc801\uc808\ud55c \ud658\uc601 \ubb38\uc7a5\uc744 \uc0ac\uc6a9\ud588\uc73c\ubbc0\ub85c \ud1b5\ud654\uc5d0 \uc55e \ub2e8\uacc4\uc5d0\uc11c \ub9cc\ub4e0 \ubc94\uc8fc\ub85c \ud0dc\uadf8\uac00 \uc9c0\uc815\ub429\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-13.42.19.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-53579\" style=\"border: 1px solid black\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/07\/23\/Capture-d\u2019e\u0301cran-2021-07-23-a\u0300-13.42.19.png\" alt=\"\ud1b5\ud654 \ubc94\uc8fc\" width=\"969\" height=\"160\" \/><\/a><\/p>\n<p>JSON \ub300\ubcf8\uc744 \ub2e4\uc6b4\ub85c\ub4dc\ud558\uba74 \ub300\ud654\uc758 \uac01 \ubb38\uc7a5\uc5d0\ub294 \ub2e8\uc5b4 \ub2f9 \uc74c\ub7c9\uc5d0 \ub300\ud55c\ud48d\ubd80\ud55c \uba54\ud0c0 \ub370\uc774\ud130\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\uba70 \uc774 \uac12\uc740 0~100 \ubc94\uc704\uc5d0\uc11c \uce21\uc815\ub429\ub2c8\ub2e4(100\uc774 \ucd5c\ub300). \uccab \ubc88\uc9f8 \ubb38\uc7a5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p><code>&quot;BeginOffsetMillis&quot;:440,&quot;EndOffsetMillis&quot;:4960,<br \/> &quot;Sentiment&quot;:&quot;NEUTRAL&quot;,<br \/> &quot;ParticipantRole&quot;:&quot;AGENT&quot;,<br \/> &quot;LoudnessScores&quot;:[78.68,80.4,81.91,78.95,82.34],<br \/> &quot;Content&quot;:&quot;\uc548\ub155\ud558\uc138\uc694. \uc804\ud654 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4. \uc800\ub294 \uc560\uc290\ub9ac\ub77c\uace0 \ud569\ub2c8\ub2e4. \ubb34\uc5c7\uc744 \ub3c4\uc640 \ub4dc\ub9b4\uae4c\uc694?\u201c<\/code><\/p>\n<p>\ub2e4\uc74c \ubb38\uc7a5\uc744 \uc0b4\ud3b4\ubcf4\uba74, <span title=\"Transcribe \ud1b5\ud654 \ubd84\uc11d\">Transcribe \ud1b5\ud654 \ubd84\uc11d<\/span>\uc774 \uace0\uac1d \ubb38\uc81c\ub97c \uc790\ub3d9\uc73c\ub85c \uac10\uc9c0\ud55c \uac83\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \ud14d\uc2a4\ud2b8\ub294 \uad75\uac8c \ud45c\uc2dc\ub429\ub2c8\ub2e4.<\/p>\n<p><code>&quot;Content&quot;: &quot;\uc548\ub155\ud558\uc138\uc694. \uc5b4, <strong>\uce74\ub4dc\ub97c \ucde8\uc18c<\/strong>\ud558\uace0 \uc2f6\uc2b5\ub2c8\ub2e4. \uc74c \uc9c1\ubd88 \uce74\ub4dc\uc640 \uc2e0\uc6a9 \uce74\ub4dc\uac00 \uc788\uc2b5\ub2c8\ub2e4.\u201c,<\/code><br \/> <code>&quot;IssuesDetected&quot;:<\/code><code>[<\/code><code>{<\/code><code>&quot;UnredactedCharacterOffsets&quot;:<\/code><code>{<\/code><code>&quot;Begin&quot;: 26,<\/code><code>&quot;End&quot;: 40<\/code><code>}}. . .<\/code><\/p>\n<p>\ub300\ubcf8 \ub05d\uc5d0 \uae00\ub85c\ubc8c \ud1b5\ud654 \ud1b5\uacc4(\uc804\uccb4 \uc2dc\uac04, \ub300\ud654 \uc2dc\uac04, \ubd84\ub2f9 \ub2e8\uc5b4 \uc218, \uc77c\uce58\ud558\ub294 \ubc94\uc8fc)\uac00 \ud45c\uc2dc\ub429\ub2c8\ub2e4. Transcribe\ub294 \ub610\ud55c -5(\ub9e4\uc6b0 \ubd80\uc815\uc801)\uc5d0\uc11c +5(\ub9e4\uc6b0 \uae0d\uc815\uc801)\uae4c\uc9c0 \uc804\ubc18\uc801\uc778 \uac10\uc815 \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c 4\ubd84\uae30\ub85c \ub098\ub220\uc9c4 \ubd84\uc11d\uc744 \ubc1b\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p><code>&quot;Sentiment&quot;:{&quot;OverallSentiment&quot;:{&quot;AGENT&quot;:2.6,&quot;CUSTOMER&quot;:0.2},<br \/> &quot;SentimentByPeriod&quot;:{&quot;QUARTER&quot;:<br \/> {&quot;AGENT&quot;:[<br \/> {&quot;Score&quot;:1.9,&quot;BeginOffsetMillis&quot;:0,&quot;EndOffsetMillis&quot;:68457},<br \/> {&quot;Score&quot;:-0.7,&quot;BeginOffsetMillis&quot;:68457,&quot;EndOffsetMillis&quot;:136915},<br \/> {&quot;Score&quot;:5.0,&quot;BeginOffsetMillis&quot;:136915,&quot;EndOffsetMillis&quot;:205372},<br \/> {&quot;Score&quot;:3.0,&quot;BeginOffsetMillis&quot;:205372,&quot;EndOffsetMillis&quot;:273830}],<br \/> &quot;CUSTOMER&quot;:[<br \/> {&quot;Score&quot;:-1.7,&quot;BeginOffsetMillis&quot;:0,&quot;EndOffsetMillis&quot;:68165},<br \/> {&quot;Score&quot;:0.0,&quot;BeginOffsetMillis&quot;:68165,&quot;EndOffsetMillis&quot;:136330},<br \/> {&quot;Score&quot;:0.0,&quot;BeginOffsetMillis&quot;:136330,&quot;EndOffsetMillis&quot;:204495},<br \/> {&quot;Score&quot;:2.1,&quot;BeginOffsetMillis&quot;:204495,&quot;EndOffsetMillis&quot;:272660}]}}}<\/code><\/p>\n<p>\uace0\uac1d\uc774 \ubd80\uc815\uc801\uc778 \uac10\uc815\uc73c\ub85c \uc804\ud654\ub97c \uc2dc\uc791\ud588\uace0 \uc911\ub9bd\uc801\uc778 \uac10\uc815\uc73c\ub85c \ube60\ub974\uac8c \uc804\ud658\ud558\ub2e4 \uae0d\uc815\uc801\uc778 \uac10\uc815\uc73c\ub85c \uc804\ud654\ub97c \uc885\ub8cc\ud558\ub294 \uac83\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud1b5\ud654\uac00 \ub9cc\uc871\uc2a4\ub7fd\uac8c \ucc98\ub9ac\ub418\uc5c8\uace0 \uace0\uac1d \ubb38\uc81c\uac00 \ud574\uacb0\ub418\uc5c8\ub2e4\ub294 \uc88b\uc740 \uc2e0\ud638\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub300\ubcf8\uc744 \ucd94\uac00\ub85c \uc2dc\uac01\ud654\ud560 \uc218 \uc788\ub294 Word \ubb38\uc11c\ub85c \ubcc0\ud658\ud558\uace0 \uc2f6\ub2e4\uba74 \uc81c \ub3d9\ub8cc Andrew Kane\uc774 \uba4b\uc9c4 \ub3c4\uad6c\ub97c \ub9cc\ub4e4\uc5b4 <a href=\"https:\/\/github.com\/aws-samples\/amazon-transcribe-output-word-document\">Github\uc5d0\uc11c<\/a> \uc0ac\uc6a9\ud560 \uc218\uc788\uac8c\ud588\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uadf8 \ub3c4\uad6c\ub85c \ub9cc\ub4e0 \uc0d8\ud50c \ubcf4\uace0\uc11c\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/08\/03\/Capture-d\u2019e\u0301cran-2021-08-03-a\u0300-18.53.03.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-53794 aligncenter\" style=\"border: 1px solid black\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2021\/08\/03\/Capture-d\u2019e\u0301cran-2021-08-03-a\u0300-18.53.03-1024x859.png\" alt=\"Andrew\uc758 \ub3c4\uad6c\" width=\"1024\" height=\"859\" \/><\/a><\/p>\n<p><span style=\"text-decoration: underline\"><strong>AWS \uace0\uac1d \ubc0f \ud30c\ud2b8\ub108\uac00 Amazon Transcribe Call Analytics\ub97c \uc0ac\uc6a9<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/www.talkdesk.com\/\">Talkdesk<\/a>\uc758 \uc81c\ud488 \ubc0f \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1, \uc778\uacf5 \uc9c0\ub2a5, \uc790\ub3d9\ud654 \ubc0f \uc778\ub825 \ubd80\ubb38 \uae00\ub85c\ubc8c \ucc45\uc784\uc790\uc778 <a href=\"https:\/\/www.linkedin.com\/in\/benrigby\/\">Ben Rigby<\/a>\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \u201c<em>\uc6b0\ub9ac \uace0\uac1d\uc740 \ub9e4\ub144 \uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc218\ubc31\ub9cc \uac74\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud1b5\ud654\ub97c \ucc98\ub9ac\ud558\uace0 \uc73c\uba70, \uae0d\uc815\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \uc2e4\ud589 \uac00\ub2a5\ud55c \ub300\ud654 \uc778\uc0ac\uc774\ud2b8\ub97c \ucd94\ucd9c\ud574\uc57c \ud558\ub294 \ud544\uc694\uc131\uc774 \ub300\ub450\ub418\uc5c8\uc2b5\ub2c8\ub2e4. AWS \uace0\uac1d \uc13c\ud130 \uc778\ud154\ub9ac\uc804\uc2a4 \ud30c\ud2b8\ub108\ub85c\uc11c Amazon Transcribe\ub97c \ud1b5\ud574 \ud1b5\ud654 \uae30\ub85d \uae30\ub2a5\uc744 \ub354\uc6b1 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4. Amazon Transcribe Call Analytics \ucd9c\uc2dc\uc640 \ud568\uaed8 \uc74c\uc131 \ubd84\uc11d \ubc0f QM \uc5b4\uc2dc\uc2a4\ud2b8 \uc81c\ud488\uc5d0 \ub354 \ub9ce\uc740 AI \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uac8c \ub418\uc5b4 \uae30\uc069\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2ec\uce35\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\uc640 \uac10\ub3c5\uc790\uc5d0\uac8c \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc18d\ub3c4\uc640 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba74\uc11c \uc778\ub825 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\ub294 \ub370 \ud544\uc694\ud55c \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/em>\u201d<\/p>\n<p><a href=\"https:\/\/successkpi.com\/\">SuccessKPI<\/a>\uc758 \ucd5c\uace0 \uc81c\ud488 \ucc45\uc784\uc790\uc778 <a href=\"https:\/\/www.linkedin.com\/in\/praphulkumar\/\">Praphul Kumar<\/a>\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \ub367\ubd99\uc785\ub2c8\ub2e4. \u201c<em>Amazon Transcribe \ud1b5\ud654 \ubd84\uc11d API\ub97c \ud1b5\ud574 \uae30\uacc4 \ud559\uc2b5 \uae30\ubc18 \uae30\ub2a5\uc744 \ud50c\ub7ab\ud3fc\uc5d0 \ub354 \ube60\ub974\uace0 \uc800\ub834\ud55c \ube44\uc6a9\uc73c\ub85c \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc0c8\ub85c\uc6b4 API\ub294 \uc5ec\ub7ec AI \uc11c\ube44\uc2a4\ub97c \ud1b5\ud569\ud558\uac70\ub098 \ud2b9\uc815 \uc601\uc5ed\uc5d0\uc11c \ub9de\ucda4\ud615 \uae30\uacc4 \ud559\uc2b5 \ub7ec\ub2dd \ubaa8\ub378\uc744 \uac1c\ubc1c\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. Transcribe Call Analytics\ub97c \uc0ac\uc6a9\ud558\uba74 \uac10\uc815, \ube44\ub300\ud654 \uc2dc\uac04 \ubc0f \ud1b5\ud654 \ubc94\uc8fc\uc640 \uac19\uc740 \ub300\ud654 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \uc131\uacfc\ub97c \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud1b5\ud654 \uacb0\uacfc\ub97c \uac1c\uc120\ud558\uace0 \uc5d0\uc774\uc804\ud2b8 \uc774\uc9c1\ub960\uc744 \uc904\uc774\uba70 \uc5d0\uc774\uc804\ud2b8 \ucf54\uce6d \uae30\ud68c\ub97c \ud30c\uc545\ud558\uace0 \ud1b5\ud654 \uc2a4\ud06c\ub9bd\ud2b8 \uaddc\uc815 \uc900\uc218\ub97c \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AWS \uc11c\ube44\uc2a4\ub97c SuccessKPI\uc758 \uacbd\ud5d8 \ubd84\uc11d \ud50c\ub7ab\ud3fc\uc5d0 \uacb0\ud569\ud558\ub294 \uac83\uc740 \uc26c\uc6b4 \uc77c\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ub300\uae30\uc5c5 \ubc0f \uc815\ubd80 \uae30\uad00\uc5d0\uac8c \uc774\ub807\uac8c \uadc0\uc911\ud55c \uc5ed\ub7c9\uc744 \uc81c\uacf5\ud558\uae30\ub97c \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/em>\u201d<\/p>\n<p><span style=\"text-decoration: underline\"><strong>\uc2dc\uc791\ud558\uae30<\/strong><\/span><br \/> \ub2e8\uc77c API \ud638\ucd9c\ub9cc\uc73c\ub85c \uace0\uac1d \ub300\ud654\uc5d0\uc11c \ud48d\ubd80\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ucd94\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c \ub9ac\uc804\uc5d0\uc11c \ubc14\ub85c <a title=\"Amazon Transcribe Call Analytics\" href=\"https:\/\/aws.amazon.com\/transcribe\/call-analytics\/\">Amazon Transcribe Call Analytics<\/a>\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><span title=\"\">\ubbf8\uad6d \uc11c\ubd80(\uc624\ub808\uace4)<\/span>, <span title=\"\">\ubbf8\uad6d \ub3d9\ubd80(\ubc84\uc9c0\ub2c8\uc544 \ubd81\ubd80)<\/span>,<\/li>\n<li><span title=\"\">\uce90\ub098\ub2e4(\uc911\ubd80)<\/span>,<\/li>\n<li><span title=\"\">\uc720\ub7fd(\ub7f0\ub358)<\/span>, <span title=\"\">\uc720\ub7fd(\ud504\ub791\ud06c\ud478\ub974\ud2b8)<\/span>,<\/li>\n<li><span title=\"\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\ubb44\ubc14\uc774)<\/span>, <span title=\"\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc2f1\uac00\ud3ec\ub974)<\/span>, <span title=\"\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc11c\uc6b8)<\/span>, <span title=\"\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\ub3c4\ucfc4)<\/span>, <span title=\"\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc2dc\ub4dc\ub2c8)<\/span>.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/console.aws.amazon.com\/transcribe\/#jobsAnalytics\">AWS \ucf58\uc194<\/a>\uc5d0\uc11c \uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud574 \ubcf4\uace0 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\ub294\uc9c0 \uc54c\ub824\uc8fc\uc138\uc694. \ud56d\uc0c1 \uadf8\ub807\ub4ef\uc774, \uc5ec\ub7ec\ubd84\uc758 \ud53c\ub4dc\ubc31\uc744 \uae30\ub2e4\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubc18 AWS Support \ub2f4\ub2f9\uc790\ub97c \ud1b5\ud574 \ubcf4\ub0b4\uac70\ub098, Amazon Transcribe\uc758 <a href=\"https:\/\/forums.aws.amazon.com\/forum.jspa?forumID=278\">AWS \ud3ec\ub7fc<\/a>\uc744 \ud1b5\ud574 \ubcf4\ub0b4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \uc634\ub2c8 \ucc44\ub110 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uc13c\ud130\ub97c \ucc3e\uace0 \uacc4\uc2e0\ub2e4\uba74 <a title=\"\" href=\"https:\/\/aws.amazon.com\/connect\/\">Amazon Connect<\/a>\uc640 \uae30\uacc4 \ud559\uc2b5 \ubd84\uc11d\uc774 \uc81c\uacf5\ub418\ub294 <a title=\"\" href=\"https:\/\/aws.amazon.com\/connect\/contact-lens\/\">Contact Lens<\/a>\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<p><a title=\"\" href=\"https:\/\/aws.amazon.com\/developer\/community\/evangelists\/julien-simon\/\">\u2013 Julien<\/a><\/p>\n<p>Source: <a href=\"https:\/\/aws.amazon.com\/ko\/blogs\/korea\/extract-insights-from-customer-conversations-with-amazon-transcribe-call-analytics\/\" target=\"_blank\" rel=\"noopener\">Amazon Transcribe Call Analytics, \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8 \ucd94\ucd9c \uae30\ub2a5 \ucd9c\uc2dc<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Amazon Transcribe Call Analytics, \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8 \ucd94\ucd9c \uae30\ub2a5 \ucd9c\uc2dc 2017\ub144\uc5d0 AWS\uc5d0\uc11c\ub294 \uac1c\ubc1c\uc790\uac00 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \uc74c\uc131 \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658 \uae30\ub2a5\uc744 \uc27d\uac8c \ucd94\uac00\ud560 \uc218 \uc788\ub294 \uc790\ub3d9 \uc74c\uc131 \uc778\uc2dd(ASR) \uc11c\ube44\uc2a4\uc778 Amazon Transcribe\ub97c \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uc624\ub298\ubd80\ub85c, \ub2e8\uc77c API \ud638\ucd9c\ub85c \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc27d\uac8c \ucd94\ucd9c\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc778 Amazon Transcribe Call Analytics\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\ub2e4\ub294 \uc18c\uc2dd\uc744 \ubc1c\ud45c\ud558\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc069\ub2c8\ub2e4. \uc7a0\uc7ac \uace0\uac1d \ub610\ub294 \uae30\uc874 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc758\ub17c\uc740 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uae30\ub300\uc5d0 \ub300\ud574 \ubc30\uc6b8 \uc218 \uc788\ub294 \uae30\ud68c\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \uace0\uac1d\uc774 \uc804\ud654\ub97c \uac70\ub294 \uc8fc\ub41c \uc774\uc720\ub97c \ud30c\uc545\ud558\uace0 \uc774\ub7ec\ud55c \ud1b5\ud654 \uc911 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc601\uc5c5 \uc0ac\uc6d0\uc740 \uace0\uac1d\uc758 \uad00\uc2ec\uacfc \ud2b9\uc815 \ud310\ub9e4 \uc124\ub4dd\uc5d0 \ub300\ud55c \ubc18\uc751\uc744 \uce21\uc815\ud558\ub824\uace0 \ub178\ub825\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub9ce\uc740 \uace0\uac1d\uacfc \ud30c\ud2b8\ub108\ub294 \uace0\uac1d \uc13c\ud130 \uacf5\uae09\uc790\uc640 \uc0c1\uad00\uc5c6\uc774 \ub2e4\uc591\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \ud1b5\ud654 \ubd84\uc11d \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uc774\ub7f4 \ub54c\ub294 \uc6f9 \uae30\ubc18 \uc624\ub514\uc624 \ubc0f \ud654\uc0c1 \ud1b5\ud654\ucc98\ub7fc \uc77c\ubc18 \uc804\ud654 \uc678\uc758 \ub0b4\uc6a9\uc744 \ubd84\uc11d\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uadf8\ub3d9\uc548\uc740 AI \uc11c\ube44\uc2a4\uc640 \uc804\uc6a9 \uae30\uacc4 \ud559\uc2b5 \ubaa8\ub378\uc744 \ud568\uaed8 <a class=\"mh-excerpt-more\" href=\"https:\/\/jirak.net\/wp\/amazon-transcribe-call-analytics-%ea%b3%a0%ea%b0%9d-%eb%8c%80%ed%99%94%ec%97%90%ec%84%9c-%ec%9d%b8%ec%82%ac%ec%9d%b4%ed%8a%b8-%ec%b6%94%ec%b6%9c-%ea%b8%b0%eb%8a%a5-%ec%b6%9c%ec%8b%9c\/\" title=\"Amazon Transcribe Call Analytics, \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8 \ucd94\ucd9c \uae30\ub2a5 \ucd9c\uc2dc\">[ more&#8230; ]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":42755,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[169],"tags":[656],"class_list":["post-42754","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-aws"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts\/42754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/comments?post=42754"}],"version-history":[{"count":1,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts\/42754\/revisions"}],"predecessor-version":[{"id":42756,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts\/42754\/revisions\/42756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/media\/42755"}],"wp:attachment":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/media?parent=42754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/categories?post=42754"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/tags?post=42754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}