{"id":47679,"date":"2022-08-26T08:07:48","date_gmt":"2022-08-25T23:07:48","guid":{"rendered":"https:\/\/jirak.net\/wp\/slack-%ea%b8%b0%eb%b0%98-aws-support-%ec%95%b1-%ec%b6%9c%ec%8b%9c-%ec%84%9c%ed%8f%ac%ed%8a%b8-%ec%bc%80%ec%9d%b4%ec%8a%a4-%ec%83%9d%ec%84%b1-%eb%b0%8f-%ea%b4%80%eb%a6%ac-%ea%b8%b0%eb%8a%a5\/"},"modified":"2022-08-26T08:34:17","modified_gmt":"2022-08-25T23:34:17","slug":"slack-%ea%b8%b0%eb%b0%98-aws-support-%ec%95%b1-%ec%b6%9c%ec%8b%9c-%ec%84%9c%ed%8f%ac%ed%8a%b8-%ec%bc%80%ec%9d%b4%ec%8a%a4-%ec%83%9d%ec%84%b1-%eb%b0%8f-%ea%b4%80%eb%a6%ac-%ea%b8%b0%eb%8a%a5","status":"publish","type":"post","link":"https:\/\/jirak.net\/wp\/slack-%ea%b8%b0%eb%b0%98-aws-support-%ec%95%b1-%ec%b6%9c%ec%8b%9c-%ec%84%9c%ed%8f%ac%ed%8a%b8-%ec%bc%80%ec%9d%b4%ec%8a%a4-%ec%83%9d%ec%84%b1-%eb%b0%8f-%ea%b4%80%eb%a6%ac-%ea%b8%b0%eb%8a%a5\/","title":{"rendered":"Slack \uae30\ubc18 AWS Support \uc571 \ucd9c\uc2dc \u2013 \uc11c\ud3ec\ud2b8 \ucf00\uc774\uc2a4 \uc0dd\uc131 \ubc0f \uad00\ub9ac \uae30\ub2a5 \uc81c\uacf5"},"content":{"rendered":"<p>Slack \uae30\ubc18 AWS Support \uc571 \ucd9c\uc2dc \u2013 \uc11c\ud3ec\ud2b8 \ucf00\uc774\uc2a4 \uc0dd\uc131 \ubc0f \uad00\ub9ac \uae30\ub2a5 \uc81c\uacf5<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/jirak.net\/wp\/wp-content\/uploads\/2022\/08\/2022-support-slack-1-adding-slack-spaces-1.jpg\" width=\"2257\" height=\"882\"><\/p>\n<p>ChatOps\ub294 DevOps \ud300\uc774 \ucc44\ud305 \ud074\ub77c\uc774\uc5b8\ud2b8\uc640 \ucc57\ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud1b5\uc2e0\ud558\uace0 \uc791\uc5c5\uc744 \uc2e4\ud589\ud558\ub3c4\ub85d \ud558\uc5ec \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc0f \uc6b4\uc601 \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. DevOps \uc5d4\uc9c0\ub2c8\uc5b4\ub4e4\uc740 \ubaa8\ub2c8\ud130\ub9c1, \uc2dc\uc2a4\ud15c \uad00\ub9ac, \uc9c0\uc18d\uc801 \ud1b5\ud569(CI) \ubc0f \uc9c0\uc18d\uc801 \uc804\ub2ec(CD) \uc6cc\ud06c\ud50c\ub85c\ub97c \ucc44\ud305 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \uc62e\uaca8 \ud55c \uacf3\uc5d0\uc11c \ud65c\ub3d9\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc870\uc9c1 \ub0b4\uc5d0\uc11c \ub354 \ub098\uc740 \ud611\uc5c5\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 <a href=\"https:\/\/aws.amazon.com\/blogs\/aws\/aws-chatbot-chatops-for-slack-and-chime\/\">AWS Chatbot<\/a>\uc744 \uc0ac\uc6a9\ud558\uba74 AWS\uc6a9 ChatOps\uac00 \uc6b4\uc601 \uc774\ubca4\ud2b8\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc774\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AWS Chatbot\uc740 <a href=\"https:\/\/aws.amazon.com\/sns\">Amazon Simple Notification Service<\/a>(SNS)\uc758 AWS \uc11c\ube44\uc2a4 \uc54c\ub9bc\uc744 \ucc98\ub9ac\ud558\uc5ec Slack \ucc44\ub110 \ub610\ub294 <a href=\"https:\/\/aws.amazon.com\/chime\/\">Amazon Chime<\/a> \ucc44\ud305\ubc29\uc73c\ub85c \uc804\ub2ec\ud558\ubbc0\ub85c \ud300\uc740 \uc704\uce58\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc989\uc2dc \uc774\ub97c \ubd84\uc11d\ud558\uace0 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AWS Support \uace0\uac1d\uc740 Slack\uc744 \uc0ac\uc6a9\ud558\ub2e4\uac00, AWS Support Center \ucf58\uc194\ub85c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc804\ud658\ud558\uc5ec AWS Support\ub97c \uc774\uc6a9\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc911\uc694\ud55c \uadf8\ub8f9 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uc911\uc694\ud55c \uc6b4\uc601 \ucc44\ub110\uacfc \ubcc4\ub3c4\ub85c \uc9c4\ud589\ud558\ub294 \ubb38\uc81c\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc624\ub298 Slack\uc5d0\uc11c AWS \uae30\uc220 \uc9c0\uc6d0, \uccad\uad6c \ubc0f \uacc4\uc815 \uc9c0\uc6d0 , \uc6a9\ub7c9 \uc99d\uac00 \uc694\uccad \ub4f1\uc744 \uc9c1\uc811 \uad00\ub9ac\ud558\uace0, AWS Support \uc5d4\uc9c0\ub2c8\uc5b4\uc640\uc758 \ub77c\uc774\ube0c \ucc44\ud305\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 AWS Support \uc571\uc744 \ubc1c\ud45c\ud569\ub2c8\ub2e4. AWS \uc0ac\uc6a9\uc790\ub294 AWS Support \uc5d4\uc9c0\ub2c8\uc5b4\ub97c \uac80\uc0c9\ud558\uace0, \uc751\ub2f5\ud558\uace0, \uadf8\ub8f9 \ucc44\ud305\uc5d0 \ucc38\uc5ec\ud558\uc5ec Slack \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0 \uc0ac\ub840\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Slack \uae30\ubc18 AWS Support \uc571\uc744 \uc0ac\uc6a9\ud558\uba74 AWS Support\ub97c \ud300 \uc6cc\ud06c\ud50c\ub85c\uc5d0 \ud1b5\ud569\ud558\uc5ec \ud611\uc5c5\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc6d0 \uc0ac\ub840 \uc0c1\ud0dc\ub97c \uc0dd\uc131, \uc5c5\ub370\uc774\ud2b8 \ub610\ub294 \ubaa8\ub2c8\ud130\ub9c1\ud560 \ub54c \ud300 \uad6c\uc131\uc6d0\uc740 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc774\uc804 \uc0ac\ub840\ub97c \uc27d\uac8c \uac80\uc0c9\ud558\uc5ec \uad8c\uc7a5 \uc0ac\ud56d \ubc0f \uc194\ub8e8\uc158\uc744 \ucc3e\uace0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc804\ud658\ud558\uc9c0 \uc54a\uace0\ub3c4 \ud574\ub2f9 \uc138\ubd80 \uc815\ubcf4\ub97c \ubaa8\ub4e0 \ud300\uc6d0\uacfc \uc989\uc2dc \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong><u>Slack\uae30\ubc18 AWS Support \uc571 \uad6c\uc131\ud558\uae30<\/u><\/strong><br \/> Slack\uae30\ubc18 AWS Support \uc571\uc740 \uc774\uc81c Business, Enterprise On-ramp \ub610\ub294 Enterprise Support\ub97c \uc774\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uace0\uac1d\uc774 \ucd94\uac00 \ube44\uc6a9 \uc5c6\uc774 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Basic \ub610\ub294 Developer \ud50c\ub79c\uc774 \uc788\ub294 \uacbd\uc6b0 <a href=\"https:\/\/aws.amazon.com\/premiumsupport\/knowledge-center\/change-support-plan\/\">\uc9c0\uc6d0 \ud50c\ub79c\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6b4\uc601 \uc911\uc778 Slack \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc640 \ucc44\ub110\uc744 \uc5f0\uacb0\ud558\ub824\uba74 Slack \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0 \uc571\uc744 \ucd94\uac00\ud560 \uc218 \uc788\ub294 \uc561\uc138\uc2a4 \uad8c\ud55c\uacfc, \ud544\uc694\ud55c \uad8c\ud55c\uc744 \uac00\uc9c4 <a href=\"http:\/\/aws.amazon.com\/iam\">AWS Identity and Access Management<\/a>(IAM) \uc0ac\uc6a9\uc790 \ub610\ub294 \uc5ed\ud560\uc774 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uc561\uc138\uc2a4 \uad00\ub9ac\ub97c \uc704\ud55c <a href=\"https:\/\/docs.aws.amazon.com\/awssupport\/latest\/user\/prerequisites-support-app-for-slack.html\">IAM \uc815\ucc45\uc758 \uc608<\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.<\/p>\n<p>Slack \uae30\ubc18 AWS Support \uc571\uc744 \uc2dc\uc791\ud558\ub824\uba74 <a href=\"https:\/\/support.console.aws.amazon.com\/support\/app\">AWS Support \uc13c\ud130 \ucf58\uc194<\/a>\ub85c \uc774\ub3d9\ud558\uc5ec <strong>Authorize workspace<\/strong>(\uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0 \uad8c\ud55c \ubd80\uc5ec)\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62705\" style=\"border: solid 1px #ccc\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/15\/2022-support-slack-1-adding-slack-spaces-1.jpg\" alt=\"\" width=\"2257\" height=\"882\"><\/p>\n<p>Slack \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\ub77c\ub294 \uba54\uc2dc\uc9c0\uac00 \ud45c\uc2dc\ub418\uba74 \uc5f0\uacb0\ud560 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \uc120\ud0dd\ud558\uace0 <strong>Allow<\/strong>(\ud5c8\uc6a9)\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62914\" style=\"border: solid 1px #ccc;width: 60%\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/23\/2022-support-slack-1-adding-slack-spaces-3-1.jpg\" alt=\"\" width=\"1474\" height=\"1402\"><\/p>\n<p>\uc774\uc81c Slack \uad6c\uc131 \ud398\uc774\uc9c0\uc5d0\uc11c \uc778\uc99d\ub41c \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \ub354 \ucd94\uac00\ud558\ub824\uba74 <strong>Add workspace<\/strong>(\uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4 \ucd94\uac00)\ub97c \uc120\ud0dd\ud558\uace0 \uc774 \ub2e8\uacc4\ub97c \ubc18\ubcf5\ud569\ub2c8\ub2e4. \uacc4\uc815\uc5d0 \ucd5c\ub300 5\uac1c\uc758 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62932\" style=\"border: solid 1px #ccc\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/23\/2022-support-slack-1-adding-slack-spaces-5.jpeg\" alt=\"\" width=\"2218\" height=\"1230\"><\/p>\n<p>Slack \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud55c \ud6c4 <strong>Add channel<\/strong>(\ucc44\ub110 \ucd94\uac00)\ub97c \uc120\ud0dd\ud558\uc5ec Slack \ucc44\ub110\uc744 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc77c \uacc4\uc815\uc5d0 \ucd5c\ub300 20\uac1c\uc758 \ucc44\ub110\uc744 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc77c Slack \ucc44\ub110\uc740 \ucd5c\ub300 100\uac1c\uc758 AWS \uacc4\uc815\uc744 \ubcf4\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc804\uc5d0 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud588\ub358 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4 \uc774\ub984, \ucc44\ub110 \ub9c1\ud06c\uc5d0 \ud3ec\ud568\ub41c <a href=\"https:\/\/docs.aws.amazon.com\/console\/awssupport\/support-app-slack\/channel\">Slack \ucc44\ub110 ID<\/a>&nbsp;(<code>\/invite @awssupport<\/code> \uba85\ub839\uc744 \ud1b5\ud574 AWS Support \uc571\uc744 \ucd08\ub300\ud588\ub358 <code> C01234A5BCD<\/code> \uac19\uc740 \uac12), AWS Support \uc571\uc744 \uc704\ud574 \uc0dd\uc131\ud55c IAM \uc5ed\ud560\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62900\" style=\"border: solid 1px #ccc;width: 80%\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/22\/2022-support-slack-2-setting-slack-spaces-3.jpg\" alt=\"\" width=\"1666\" height=\"1302\"><\/p>\n<p>\ub610\ud55c \uc0ac\ub840\uc5d0 \ub300\ud574 \uc54c\ub9bc\uc744 \ubc1b\uae30 \uc704\ud55c \uc54c\ub9bc \uc124\uc815\uc744 \ud558\uace0 \uc54c\ub9bc \uc720\ud615\uc5d0 \ub300\ud574 <strong>New and reopened cases<\/strong>(\uc2e0\uaddc \ubc0f \uc7ac\uac1c\ub41c \uc0ac\ub840), <strong>Case correspondences<\/strong>(\uc0ac\ub840 \ub300\uc751) \ub610\ub294 <strong>Resolved cases<\/strong>(\ud574\uacb0\ub41c \uc0ac\ub840)\uc758 \uc635\uc158 \uc911 \ud558\ub098 \uc774\uc0c1\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>High-severity cases<\/strong>(\uc2ec\uac01\ub3c4\uac00 \ub192\uc740 \uc0ac\ub840)\ub97c \uc120\ud0dd\ud558\uba74 <a href=\"https:\/\/docs.aws.amazon.com\/awssupport\/latest\/user\/case-management.html#choosing-severity\">\uc2ec\uac01\ub3c4 \uc218\uc900<\/a>\uc5d0 \ub530\ub77c \ud504\ub85c\ub355\uc158 \uc2dc\uc2a4\ud15c \uc218\uc900 \uc774\uc0c1\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc0ac\ub840\uc5d0 \ub300\ud574\uc11c\ub9cc \uc54c\ub9bc\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62711\" style=\"border: solid 1px #ccc;width: 80%\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/15\/2022-support-slack-2-setting-slack-spaces-2.jpg\" alt=\"\" width=\"1625\" height=\"1051\"><\/p>\n<p>\uc0c8 \ucc44\ub110\uc744 \ucd94\uac00\ud55c \ud6c4 \uc774\uc81c Slack \ucc44\ub110\uc744 \uc5f4\uace0, \uc9c0\uc6d0 \uc0ac\ub840\ub97c \uad00\ub9ac\ud558\uace0, AWS Support \uc5d4\uc9c0\ub2c8\uc5b4\uc640\uc758 \ub77c\uc774\ube0c \ucc44\ud305\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong><u>Slack \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0 \uc0ac\ub840 \uad00\ub9ac<\/u><\/strong><br \/> Slack \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc640 \ucc44\ub110\uc744 \ucd94\uac00\ud55c \ud6c4\uc5d0\ub294 Slack \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0 \uc0ac\ub840\ub97c \uc0dd\uc131, \uac80\uc0c9, \ud574\uacb0, \uc7ac\uac1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Slack \ucc44\ub110\uc5d0\uc11c <code>\/awssupport create-case<\/code> \uba85\ub839\uc744 \uc785\ub825\ud558\uba74 \uc9c0\uc6d0 \uc0ac\ub840\ub97c \uc0dd\uc131\ud558\uc5ec \uc81c\ubaa9, \uc124\uba85, \ubb38\uc81c \uc720\ud615, \uc11c\ube44\uc2a4, \uce74\ud14c\uace0\ub9ac, \uc2ec\uac01\ub3c4 \ubc0f \uc5f0\ub77d \ubc29\ubc95(\uc774\uba54\uc77c \ubc0f Slack \uc54c\ub9bc \ub610\ub294 Slack\uc758 \ub77c\uc774\ube0c \ucc44\ud305)\uc744 \uc9c0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62892\" style=\"border: solid 1px #ccc\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/22\/2022-support-slack-3-create-cases-1.jpeg\" alt=\"\" width=\"2203\" height=\"868\"><\/p>\n<p><strong>Live chat in Slack<\/strong>(Slack\uc5d0\uc11c \ub77c\uc774\ube0c \ucc44\ud305)\uc744 \uc120\ud0dd\ud558\uba74 \ub2e4\ub978 \uad6c\uc131\uc6d0\uc758 \uc774\ub984\uc744 \uc785\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AWS Support \uc571\uc740 \uc0dd\uc131\ub41c \uc9c0\uc6d0 \uc0ac\ub840\uc5d0 \ub300\ud55c \uc0c8 \ucc44\ud305 \ucc44\ub110\uc744 \uc0dd\uc131\ud558\uace0 \uc0ac\uc6a9\uc790, \uc9c0\uc815\ud55c \uad6c\uc131\uc6d0 \ubc0f AWS Support \uc5d4\uc9c0\ub2c8\uc5b4\ub97c \uc790\ub3d9\uc73c\ub85c \ucd94\uac00\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc81c\uacf5\ud55c \uc815\ubcf4\ub97c \uac80\ud1a0\ud55c \ud6c4 \uc9c0\uc6d0 \uc0ac\ub840\ub97c \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>Share to channel<\/strong>(\ucc44\ub110\uc5d0 \uacf5\uc720)\ub97c \uc120\ud0dd\ud558\uc5ec \uac80\uc0c9 \uacb0\uacfc\ub97c \ucc44\ub110\uacfc \uacf5\uc720\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62891\" style=\"border: solid 1px #ccc;width: 80%\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/22\/2022-support-slack-3-create-cases-3.jpeg\" alt=\"\" width=\"1344\" height=\"732\"><\/p>\n<p>Slack \ucc44\ub110\uc5d0\uc11c <code>\/awssupport search-case<\/code> \uba85\ub839\uc744 \uc785\ub825\ud558\uba74 \ud2b9\uc815 AWS \uacc4\uc815, \ub370\uc774\ud130 \ubc94\uc704 \ubc0f \uc0ac\ub840 \uc0c1\ud0dc(\uc608: \uac1c\uc124 \ub610\ub294 \ud574\uacb0\ub428)\uc5d0 \ub530\ub978 \uc9c0\uc6d0 \uc0ac\ub840\ub97c \uac80\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62707\" style=\"border: solid 1px #ccc;width: 80%\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/15\/2022-support-slack-4-search-case-results.jpg\" alt=\"\" width=\"1362\" height=\"556\"><\/p>\n<p><strong>See details<\/strong>(\uc138\ubd80 \uc815\ubcf4 \ubcf4\uae30)\ub97c \uc120\ud0dd\ud558\uc5ec \uc0ac\ub840\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc6d0 \uc0ac\ub840\uc5d0 \ub300\ud55c \uc138\ubd80 \uc815\ubcf4\uac00 \ud45c\uc2dc\ub418\uba74 \ud2b9\uc815 \uc9c0\uc6d0 \uc0ac\ub840\ub97c \uc9c1\uc811 \ud574\uacb0\ud558\uac70\ub098 \uc7ac\uac1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong><u>AWS Support \uc5d4\uc9c0\ub2c8\uc5b4\uc640 \ub77c\uc774\ube0c \ucc44\ud305\ud558\uae30<\/u><\/strong><br \/> \ucf00\uc774\uc2a4\ub97c \uc0dd\uc131\ud560 \ub54c \ub77c\uc774\ube0c \ucc44\ud305 \uc635\uc158\uc744 \uc120\ud0dd\ud55c \uacbd\uc6b0 AWS Support \uc571\uc5d0\uc11c \uc0ac\uc6a9\uc790\uc640 AWS Support \uc5d4\uc9c0\ub2c8\uc5b4\ub97c \uc704\ud55c \ucc44\ud305 \ucc44\ub110\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc774 \ucc44\ud305 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc9c0\uc6d0 \uc5d4\uc9c0\ub2c8\uc5b4 \ubc0f \ub77c\uc774\ube0c \ucc44\ud305\uc5d0 \ucd08\ub300\ud55c \ub2e4\ub978 \uc0ac\ub78c\uacfc \ud1b5\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AWS Support\uc640\uc758 \ub77c\uc774\ube0c \ucc44\ud305 \uc138\uc158\uc5d0 \ucc38\uc5ec\ud558\ub824\uba74 AWS Support \uc571\uc5d0\uc11c \uc0dd\uc131\ud55c \ucc44\ub110 \uc774\ub984\uc73c\ub85c \uc774\ub3d9\ud569\ub2c8\ub2e4. \ub77c\uc774\ube0c \ucc44\ub110 \uc774\ub984\uc5d0\ub294 <code>awscase-1234567890<\/code>\uacfc \uac19\uc740 \uc9c0\uc6d0 \uc0ac\ub840 ID\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub77c\uc774\ube0c \ucc44\ud305 \ucc44\ub110\uc5d0 \ucc38\uc5ec\ud558\ub294 \uc0ac\ub78c\uc740 \ub204\uad6c\ub098 \uc774 \ud2b9\uc815 \uc9c0\uc6d0 \uc0ac\ub840\uc5d0 \ub300\ud55c \uc138\ubd80 \uc815\ubcf4\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc6d0 \uc0ac\ub840\uc5d0 \uc561\uc138\uc2a4\ud574\uc57c \ud558\ub294 \uc0ac\uc6a9\uc790\ub9cc \ucd94\uac00\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uc6d0 \uc5d4\uc9c0\ub2c8\uc5b4\uac00 \ucc44\ub110\uc5d0 \ucc38\uc5ec\ud558\uba74 \uc9c0\uc6d0 \uc5d4\uc9c0\ub2c8\uc5b4\uc640 \uc9c0\uc6d0 \uc0ac\ub840\uc5d0 \ub300\ud574 \ucc44\ud305\ud558\uace0 \ucca8\ubd80 \ud30c\uc77c\uc744 \ucc44\ub110\uc5d0 \uc5c5\ub85c\ub4dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AWS Support \uc571\uc740 \uc0ac\ub840 \ub300\uc751\uc5d0 \ud30c\uc77c \ubc0f \ucc44\ud305 \ub85c\uadf8\ub97c \uc790\ub3d9\uc73c\ub85c \uc800\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62898\" style=\"border: solid 1px #ccc\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/22\/2022-support-slack-5-live-chat-2.jpeg\" alt=\"\" width=\"2030\" height=\"1371\"><\/p>\n<p>\uc9c0\uc6d0 \uc0c1\ub2f4\uc6d0\uacfc\uc758 \ucc44\ud305\uc744 \uc911\uc9c0\ud558\ub824\uba74 <strong>End chat<\/strong>(\ucc44\ud305 \uc885\ub8cc)\ub97c \uc120\ud0dd\ud558\uac70\ub098 <code>\/awssupport endchat<\/code> \uba85\ub839\uc744 \uc785\ub825\ud569\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uc9c0\uc6d0 \uc0c1\ub2f4\uc6d0\uc774 \ucc44\ub110\uc744 \ub5a0\ub098\uace0 AWS Support \uc571\uc740 \ub77c\uc774\ube0c \ucc44\ud305 \ub179\ud654\ub97c \uc911\ub2e8\ud569\ub2c8\ub2e4. \uc774 \uc9c0\uc6d0 \uc0ac\ub840\uc5d0 \ub300\ud55c \uc0ac\ub840 \ub300\uc751\uc5d0 \ucca8\ubd80\ub41c \ucc44\ud305 \uae30\ub85d\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb38\uc81c\uac00 \ud574\uacb0\ub41c \uacbd\uc6b0 \uace0\uc815\ub41c \uba54\uc2dc\uc9c0\uc5d0\uc11c <strong>Resolve case<\/strong>(\uc0ac\ub840 \ud574\uacb0)\uc744 \uc120\ud0dd\ud558\uc5ec \ucc44\ud305 \ucc44\ub110\uc5d0 \uc0ac\ub840 \uc138\ubd80 \uc815\ubcf4\ub97c \ud45c\uc2dc\ud558\uac70\ub098 <code>\/awssupport resolve<\/code> \uba85\ub839\uc744 \uc785\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Slack \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0 \uc0ac\ub840\ub97c \uad00\ub9ac\ud558\uac70\ub098 \uacc4\uc815\uc5d0 \ub300\ud55c \ub77c\uc774\ube0c \ucc44\ud305\uc5d0 \ucc38\uc5ec\ud560 \ub54c \uc0ac\ub840 \ub300\uc751\uc744 \ud655\uc778\ud558\uc5ec Slack \ucc44\ub110\uc5d0\uc11c \uc0ac\ub840\uac00 \uc5c5\ub370\uc774\ud2b8\ub418\uc5c8\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c <a href=\"http:\/\/aws.amazon.com\/cloudtrail\">AWS CloudTrail<\/a>\uc758 \ub85c\uadf8\ub97c \ud1b5\ud574 \uc0ac\uc6a9\uc790\ub97c \ub300\uc2e0\ud558\uc5ec \uc774\ub8e8\uc5b4\uc9c4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 Support API \ud638\ucd9c\uc744 \uac10\uc0ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/docs.aws.amazon.com\/awssupport\/latest\/user\/logging-using-cloudtrail-support-app.html\">AWS CloudTrail\uc744 \uc0ac\uc6a9\ud558\uc5ec AWS Support API \ud638\ucd9c \ub85c\uae45<\/a> \ub2e8\uc6d0\uc744 \ucc38\uc870\ud558\uc138\uc694.<\/p>\n<p><strong><u>\uc11c\ube44\uc2a4 \ud560\ub2f9\ub7c9 \uc99d\uac00 \uc694\uccad<\/u><\/strong><br \/> Slack \ucc44\ub110\uc5d0\uc11c <code>\/awssupport service-quota-increase<\/code> \uba85\ub839\uc744 \uc785\ub825\ud558\uba74 \ud2b9\uc815 AWS \uacc4\uc815, AWS \ub9ac\uc804, \uc11c\ube44\uc2a4 \uc774\ub984, \ud560\ub2f9\ub7c9 \uc774\ub984 \ubc0f \ud560\ub2f9\ub7c9 \uc99d\uac00\ub97c \uc704\ud574 \uc694\uccad\ub418\ub294 \uac12\uc73c\ub85c \uc11c\ube44\uc2a4 \ud560\ub2f9\ub7c9 \uc99d\uac00\ub97c \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-62893\" style=\"border: solid 1px #ccc;width: 60%\" src=\"https:\/\/d2908q01vomqb2.cloudfront.net\/da4b9237bacccdf19c0760cab7aec4a8359010b0\/2022\/08\/22\/2022-support-slack-3-service-quota-increase-1.jpeg\" alt=\"\" width=\"1048\" height=\"1074\"><\/p>\n<p><strong><u>\uc815\uc2dd \ucd9c\uc2dc<\/u><\/strong><br \/> Slack \uae30\ubc18 AWS Support \uc571\uc740 \uc774\uc81c Business, Enterprise On-ramp \ub610\ub294 Enterprise Support\ub97c \uc774\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uace0\uac1d\uc774 \ucd94\uac00 \ube44\uc6a9 \uc5c6\uc774 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Basic \ub610\ub294 Developer \ud50c\ub79c\uc774 \uc788\ub294 \uacbd\uc6b0 <a href=\"https:\/\/aws.amazon.com\/premiumsupport\/knowledge-center\/change-support-plan\/\">\uc9c0\uc6d0 \ud50c\ub79c\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"http:\/\/docs.aws.amazon.com\/awssupport\/latest\/user\/aws-support-app-for-slack.html\">AWS Support \uc571\uc73c\ub85c \uc9c0\uc6d0 \uc0ac\ub840 \uad00\ub9ac<\/a>\ub97c \ucc38\uc870\ud558\uac70\ub098 \uc77c\ubc18\uc801\uc778 AWS Support \ub2f4\ub2f9\uc790\uc5d0\uac8c \ubb38\uc758\ud558\uc138\uc694.<\/p>\n<p>\u2013 <a href=\"https:\/\/twitter.com\/channyun\">Channy<\/a><\/p>\n<p>Source: <a href=\"https:\/\/aws.amazon.com\/ko\/blogs\/korea\/new-aws-support-app-in-slack-to-manage-support-cases\/\" target=\"_blank\" rel=\"noopener\">Slack \uae30\ubc18 AWS Support \uc571 \ucd9c\uc2dc \u2013 \uc11c\ud3ec\ud2b8 \ucf00\uc774\uc2a4 \uc0dd\uc131 \ubc0f \uad00\ub9ac \uae30\ub2a5 \uc81c\uacf5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Slack \uae30\ubc18 AWS Support \uc571 \ucd9c\uc2dc \u2013 \uc11c\ud3ec\ud2b8 \ucf00\uc774\uc2a4 \uc0dd\uc131 \ubc0f \uad00\ub9ac \uae30\ub2a5 \uc81c\uacf5 ChatOps\ub294 DevOps \ud300\uc774 \ucc44\ud305 \ud074\ub77c\uc774\uc5b8\ud2b8\uc640 \ucc57\ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud1b5\uc2e0\ud558\uace0 \uc791\uc5c5\uc744 \uc2e4\ud589\ud558\ub3c4\ub85d \ud558\uc5ec \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc0f \uc6b4\uc601 \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. DevOps \uc5d4\uc9c0\ub2c8\uc5b4\ub4e4\uc740 \ubaa8\ub2c8\ud130\ub9c1, \uc2dc\uc2a4\ud15c \uad00\ub9ac, \uc9c0\uc18d\uc801 \ud1b5\ud569(CI) \ubc0f \uc9c0\uc18d\uc801 \uc804\ub2ec(CD) \uc6cc\ud06c\ud50c\ub85c\ub97c \ucc44\ud305 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \uc62e\uaca8 \ud55c \uacf3\uc5d0\uc11c \ud65c\ub3d9\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc870\uc9c1 \ub0b4\uc5d0\uc11c \ub354 \ub098\uc740 \ud611\uc5c5\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 AWS Chatbot\uc744 \uc0ac\uc6a9\ud558\uba74 AWS\uc6a9 ChatOps\uac00 \uc6b4\uc601 \uc774\ubca4\ud2b8\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc774\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AWS Chatbot\uc740 Amazon Simple Notification Service(SNS)\uc758 AWS \uc11c\ube44\uc2a4 \uc54c\ub9bc\uc744 \ucc98\ub9ac\ud558\uc5ec Slack \ucc44\ub110 \ub610\ub294 Amazon Chime \ucc44\ud305\ubc29\uc73c\ub85c \uc804\ub2ec\ud558\ubbc0\ub85c \ud300\uc740 \uc704\uce58\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc989\uc2dc \uc774\ub97c \ubd84\uc11d\ud558\uace0 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AWS Support \uace0\uac1d\uc740 Slack\uc744 \uc0ac\uc6a9\ud558\ub2e4\uac00, AWS Support Center \ucf58\uc194\ub85c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc804\ud658\ud558\uc5ec AWS Support\ub97c \uc774\uc6a9\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc911\uc694\ud55c \uadf8\ub8f9 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uc911\uc694\ud55c \uc6b4\uc601 \ucc44\ub110\uacfc \ubcc4\ub3c4\ub85c \uc9c4\ud589\ud558\ub294 \ubb38\uc81c\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298 Slack\uc5d0\uc11c AWS \uae30\uc220 \uc9c0\uc6d0, \uccad\uad6c \ubc0f \uacc4\uc815 \uc9c0\uc6d0 , \uc6a9\ub7c9 \uc99d\uac00 \uc694\uccad \ub4f1\uc744 <a class=\"mh-excerpt-more\" href=\"https:\/\/jirak.net\/wp\/slack-%ea%b8%b0%eb%b0%98-aws-support-%ec%95%b1-%ec%b6%9c%ec%8b%9c-%ec%84%9c%ed%8f%ac%ed%8a%b8-%ec%bc%80%ec%9d%b4%ec%8a%a4-%ec%83%9d%ec%84%b1-%eb%b0%8f-%ea%b4%80%eb%a6%ac-%ea%b8%b0%eb%8a%a5\/\" title=\"Slack \uae30\ubc18 AWS Support \uc571 \ucd9c\uc2dc \u2013 \uc11c\ud3ec\ud2b8 \ucf00\uc774\uc2a4 \uc0dd\uc131 \ubc0f \uad00\ub9ac \uae30\ub2a5 \uc81c\uacf5\">[ more&#8230; ]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":47680,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[169],"tags":[656],"class_list":["post-47679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-aws"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts\/47679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/comments?post=47679"}],"version-history":[{"count":1,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts\/47679\/revisions"}],"predecessor-version":[{"id":47681,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/posts\/47679\/revisions\/47681"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/media\/47680"}],"wp:attachment":[{"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/media?parent=47679"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/categories?post=47679"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jirak.net\/wp\/wp-json\/wp\/v2\/tags?post=47679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}