Data, insights and listening to improve the customer experience
Data, insights and listening to improve the customer experience Measuring the quality of Windows is a complex undertaking that requires gathering a variety of diagnostic signals from millions of devices within the Windows ecosystem. The insights we derive from these signals are essential to our understanding of whether our customers, starting with our Insiders and progressing to the general population of Windows users, are successfully using our products and services. In addition to all the internal testing that we do, we rely heavily on the feedback provided through diagnostic data to detect and fix problems before we release new updates of Windows to the general population, and to monitor the impact of those updates after each release. In this installment of our quality blog series, Jane Liles and Rob Mauceri from the Windows Data Science team share some of the [ more… ]