Articles by KENNETH

Agility 2022: Compelling Digital Innovations Are Now Table Stakes for the Enterprise This February 15 and 16, we’re again hosting our annual customer event virtually, as we have since 2020. Agility 2022 is just one example of how lockdowns during the COVID‑19 pandemic have forced the wholesale shift of commercial and social activities online, turbocharging digital transformation. Digital transformation that simply replicates existing functionality is not enough, however. To capture the hearts and minds of customers, enterprises needed to generate compelling digital innovations, both internally and externally. Take the case of OXXO, a fast‑growing convenience store chain in Mexico. Before the pandemic, the company was opening stores at a blistering pace – roughly one store per day. When customers were no longer allowed in the stores because of lockdowns, OXXO had to switch its business model and provide the same convenience via digital storefronts. The [ more… ]